Had an experience just now in McDonalds – Kelana Jaya outlet. Unfortunately it was an unpleasant experience. The last time I was there years ago, the service was average. Apparently it has not progressed much.
The first impression as I stepped into the place was the bunch of delivery guys sitted on the right. I suppose with no deliveries they had to entertain themselves. In other words, they were quite noisy!
Then comes the order counter. There were only 2 counters opened and both had a queue. We picked one line and waited our turn. Lo and behold when it came to our turn, the cashier conveniently closed the counter and walked away. Eh? What the……?
We had no choice but to move to the next counter and queue all over again. We made a complaint but unsurprisingly nobody bothered to explain or apologise. Again, we were conveniently ignored! Excellent customer service eh? At least the 2nd counter attendant (guy) was pleasant and smiling. Looking around, he was the only person smiling. Everybody else was either enjoying partying among themselves or looking absolutely miserable.
If you’re a Management team of McDonalds, then you may want to review your training or employee motivation. Today’s experience reflects badly on your company!